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Frequently Asked Questions
Have a question before getting started? We've answered some of the things our customers ask most often. If you can't find what you're looking for, just get in touch - we're happy to help.
What services do you offer?
We offer both commercial and residential lawn mowing services. Our lawn mowing service includes mulch mowing, edge-trimming, blowing and weed spraying. We also provide hedge trimming and tree work, as well as overgrown lawn tidy-ups and green-waste/rubbish removal. For large commercial sites, we create tailored grounds maintenance plans.
Which areas of Auckland do you service?
We operate Auckland-wide. We have teams based in the North Shore, West Auckland, Central Auckland, East Auckland, and South Auckland.
What are your payment options?
We provide invoices to all of our customers via email, and payment is accepted via internet banking or in cash on the day. Customers using a regular service can pay as they go or pay in advance. Customers have access to our client hub, where they can view their scheduled jobs and invoices online. Coming soon! Direct debit and Afterpay!We are registered service providers with WINZ/MSD.
Are you Insured?
Yes, everybody in our team has Public Liability Insurance. We operate in accordance with the Health and Safety at Work Act 2015 (HSWA).
Do you send a reminder before each visit?
Yes, all of our customers receive an email reminder one day before their scheduled service. This is your opportunity to remove any animal waste or vehicles from the lawn before we arrive.
Do I need to be there when you come?
As long as we have access to your lawns, you don’t have to be there. Most of our customers have busy lives, and we see it as our role to help make their lives easier. If you have pets, we would like them to be off the lawn where possible, with animal waste removed. If you have a gate code, we will need that for access.
Do I have to sign-up to a regular service?
No, we can do one-off lawn mowing or regular/recurring lawn mowing.
What is mulch mowing?
The secret to a healthy lawn! Our commercial-grade mulch mowers finely shred grass clippings, which are then distributed evenly across the lawn as a natural, organic fertiliser. Mulching returns nutrients to the soil, promoting healthy grass growth.Note that mulching is not the same as mowing without a catcher, it does not leave large clumps of grass all over the lawn.
Request a quote
Straightforward. No obligation. No fuss. Fill in your property or site details for a free, no-obligation quote, and we'll be in touch by the end of the day. Alternatively, you can email us at admin@lawnkeepers.co.nz.
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